Order Management

LUMIvida provides you with effective order management services, including receiving, processing, tracking, and fulfilling your orders to ensure timely and accurate delivery and enhance your satisfaction.

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  • Order Confirmation & Placement

    Capture your requests and sales orders, operate and monitor order automatically via LUMI smart system.

  • Packing Design & Printing

    We offer personalized 1-on-1 consultation and packaging design services tailored to your brand and market preferences.

  • Shipping and Logistics

    Designated and LUMI-selected freight forwarders are available for shipments, with free container loading supervision provided.

  • Order Tracking

    Provide regular order status updates, allowing you to track your orders in a more visual and intuitive way.

  • After-Sales Service

    Offer product warranty and 24/7 after-sales service without time difference.

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