Order Management

LUMIvida provides you with effective order management services, including receiving, processing, tracking, and fulfilling your orders to ensure timely and accurate delivery and enhance your satisfaction.

  • Order Confirmation & Placement

    Capture your requests and sales orders including product details, quantities, pricing, and your preferences, and we will always keep you informed of the status of products.

  • Packing Design & Printing

    We offer customized one-on-one consultations to help you through the entire process, from initial design to delivery, to meet your specific packaging and printing needs.

  • Shipping and Logistics

    From prep to loading, we arrange and manage transportation and logistics for delivering orders, saving your time and money, and providing visibility to you.

  • Order Tracking

    Provide you with real-time updates on the status of your orders, allowing you to monitor shipping progress by sending you order confirmation emails, shipping notifications, and tracking links.

  • After-Sales Service

    Develop your business with first-class after-sales services and support, including addressing inquiries, concerns, and requests related to orders, improving customer satisfaction.